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HSC has evolved along with the marketplace and is very focused on quality connections. They are ideally positioned to bring new propositions to the market in a timely manner and their data expertise will allow them to take advantage of any new routes that will emerge during 2009.
Mark O'Meara, National Account Manager Independent Retail, Orange
T-Mobile UK has enjoyed a valuable relationship with HSC for many years now as one of our longest-standing Distribution Partners. During this time, they have proved to be exceptional in terms of servicing the many and varied needs of their dealers in a professional and courteous manner. They are a consistent top-performer for T-Mobile and are always amongst the first to embrace new technologies and services and subsequently communicate this effectively to their base in a manner which makes dealing with them simple, effective and profitable for all concerned. I look forward to working with them in 2009 and far beyond.
Lee Wales, Area Sales Manager Independent Partners, T-Mobile (UK) Ltd
2008 has seen the relationship between Research In Motion (RIM) and HSC strengthen and develop.
We recognise the added value that HSC offers resellers with dedicated support functions pre and post sale. The partnership has seen RIM and HSC work together to provide marketing collateral, bespoke training and a smooth and quick returns process. We have plans to work closely with this key partner in 2009.”
Johnathan Young – Commercial Director, Research In Motion
In 2008, HSC has been a real success story for O2 with a general increase in connections (18% - 2007 vs 2008)) and huge increases in upgrades (27%) and converged connections (28%). At the same time HSC has dramatically reduced churn on the year before by 75%.
The vast majority of connections are on longer term contracts, which is exactly what O2 are encouraging the independent B2B channel to achieve. The year also saw the move to O2’s revenue share model which HSC have managed and communicated very well.
With a proactive sales and support team HSC has helped to increase O2's market share within the B2B independents by providing excellent data support and having a specific Base Retention initiative to make good use of the customer contract renewal data.
HSC remains a key and trusted partner for O2 and is part of the growth plan moving forward. Along with consistently achieving the criteria to remain an O2 Advanced Distributor in the earlier part of 2008, they have recently acquired the O2 Business Distributor Centre of Excellence accolade."
Colin Hartshorn, Regional Sales Manager, O2
