Shop & Office Service Propositions
HSC recognises that dealers need different types of service and support if they sell in a shop as opposed to out of an office. HSC has many points of difference to offer dealers in both the shop and office sectors.
Click on the images below to download a list of services open to you for both Shop and Office propositions:
Shop Layout Review
As part of our 'Shop' service proposition HSC wants to help retailers maximise the effectiveness of their premises. To aid you in this we have produced a guide that will give you some handy hints and tips to consider when thinking about planning/merchandising both the interior and exterior. Please click here to access or download the Shop Layout Guide.
Business Support Team
HSC's Business Support Team has all the tools to help dealers:
As part of its ‘Office' service proposition which serves B2B dealers, HSC has created a new Business Support Team offering specialist services to the business dealer. The objective of the team is to be able to provide full assistance right from the initial deal proposal through to completing the connection.
Services provided include:
- BCAD approvals/Deal Assistance
- Data Support
- BlackBerry BIS Installation walk throughs
- BlackBerry & Windows Mobile troubleshooting
- Customer needs analysis
- Loan Kit
- Retention specialising in providing dealers with early contract renewal information to facilitate proactive re-signs
- Online bill analysis software
- Dedicated Business Support Team member for all dealers
- Upgrade checks
- Credit checks
- Upgrade processing
- Connection/Port processing
- O2 Account maintenance e.g. tariff changes/SIM swaps etc
Assist connection/deal management – ideal for non traditional mobile resellers
This service suits those who already have a successful business model but want to generate extra revenue by selling Mobile and Airtime propositions. Assist provides the specialist support for resellers in this channel who want to introduce Mobile into their portfolio.
Assist provides:
- Full training
- Database purchase
- An electronic presentation that can be utilised on customer appointments
- Needs capture templates
- Marketing support
- Deal structuring
- Credit checking and Connection completion
- Full sales support
- After care support
- Lucrative commissions
Carlos Pestana, Sales Manager, Hugh Symons Communications said:
We wanted to facilitate the entire deal process and create an environment where our dealers could spend more time on generating revenue and sales, while having the confidence in HSC and our ‘best in class' service team as their own back office. This has helped us service data shy dealers and new channels that were previously mobile phobic, creating incremental connections. We've seen a strong increase in business connections because of the additional investment and resource in our support services.
Loan Stock Service
HSC introduced a Loan Stock service in July 2007 whereby dealers can request items on loan for a set period subject to terms and conditions.
- Available for loan are mostly high end, mobile internet and email devices to loan free of charge for 2 weeks at a time. We do also have live SIMs that we can send out with the kit. To use this service, dealers request loan stock through their account manager or use an automated online form.
UK wide car kit installation service
In 2007 Hugh Symons Communications partnered with a Car Kit Installation company in order to be able to provide this additional service to its customers. The range consists of three different levels of Car Kit Installation Package, Bronze, Silver and Gold.
Dealer Finance Support (DFS) Team
In April 2007 HSC established the Dealer Finance Support (DFS) Team to oversee and provide specialist dealer account finance management as this was a priority area for the business.
Functions/services that the team provides are as follows:
- Processing and investigating commission queries
- Liaising with dealers for Proof requests
- Reprinting of paperwork
- General information regarding connections/tariffs etc.
- Pro-actively analysing potential problems by contacting dealers with lists of phones that have been shipped over 6 months ago that HSC doesn't have connection details for.
